Help Center

Find answers to the most frequently asked questions.

Shipping & delivery
We ship to mainland France (2-4 business days) and across the European Union (5-10 business days). A tracking number is sent to you by email as soon as your parcel is dispatched.
Returns & refunds
You have 14 days after delivery to return an unopened product in its original packaging. Contact us by email to initiate a return. Refunds are processed within 5 business days of receiving the returned parcel.
Payment
Payment is made by card through our partner MoonPay. The transaction is secure and you receive an email confirmation upon validation.
Quality & authenticity
All our peptides are lab-tested with a purity rate above 98%. Each batch is traceable through our 'Verify product' page. Our products are intended for research use only.
My account & orders
Find your order history and status in your account area. You can track each order from confirmation through to delivery.